Frequently Asked Questions
Everything you need to know about your Cohorted Beauty experience.
When will my beauty box be dispatched?
Subscription boxes are typically dispatched between the 1st and 5th of each month. For individual retail orders, items are processed within 24-48 hours.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of delivery.
Do you offer international shipping?
Yes, we ship our curated beauty collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are the products in the boxes full-sized?
Cohorted is proud to offer a premium experience, which means our boxes primarily feature full-sized luxury beauty products from world-leading brands.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.